James Madison University offers pay-to-print service to nearly 20,000 students at 35 locations across campus. During 2011, JMU selected the PaperCut MF system to replace an older deprecated product. We were initially apprehensive about selecting a product with no CS Gold gateway, but after live product trials we decided to contract with PaperCut to produce the new gateway. We also requested several other modifications so the transition from our existing system would appear nearly seamless to our students. The PaperCut developers were attentive, flexible, and met all deadlines. PaperCut MF and the CS Gold gateway have worked flawlessly since going live . Although PaperCut MF is very capable with a nearly exhaustive menu of canned reports, we have leveraged its cross-platform support, multi-vendor database compatibility, scripting, and open API to easily extend the product's print management and reporting capabilities. In our experience, PaperCut MF is easy to install, configure, troubleshoot, and maintain. It has thus far proven stable, versatile, and accurate.
- Eddie, James Madison University - USA